Implementing an ERP System Update
ERP systems are the backbone of modern operations and processes. Implementing an ERP update is a critical project, requiring careful planning and execution. How did this Energy Supplier successfully implement a system update when business continuity was at stake because of capacity limitations?
The complexity of customised ERP solutions
ERP implementations are complex projects that require significant investments. Even more so for customised solutions. Any shift in the balance between quality, time and budget has a great impact on such a project.
COVID-19 restrictions and its influence on capacity started to tip the scales and the team faced significant constraints impacting the progress.
Capacity and communication
The client asked Magnus Energy’s subsidiary Ciratum to provide support with the project. In order to keep the project on track, our experts played a key part in the following domains.
- Capacity management: Addressed resource limitations by taking on key roles as a Functional Analyst and Agile Product Owner.
- Product Ownership: Took responsibility for the prioritisation and management of the Billing domain.
- Progress monitoring: Worked closely with the project manager to track progress and prioritise tasks per domain.
- Stakeholder engagement: Maintained close communication with key users to gather requirements and ensure clarity for developers and testers.
Confident implementation and other key results
Our experts improved the pace of the project by analysing process bottlenecks and diminishing their effect. In addition, project alignment was improved resulting in clearer prioritisation, increased efficiency and stabilised project execution timelines.
When the time came for the go-live, the team confidently presented a fully operational, newly implemented version of the ERP system which significantly enhanced efficiency for the billing domain.
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